Unit 3 Bring your customers and stakeholders on board!

In hospitality, catering, or other tourism structures, the way customers and other stakeholders behave can have a large influence on the resources used or on waste generation. But because they are your customers, you think you can’t force them to behave differently, so what can you do?

The right communication can help reduce the environmental impact of your business, such as

  1. Showing the way;
  2. Informing / Educating;
  3. Inducing good choices.